Contex Warranty Information
Contex's Product Warranty is for all scanner sales in the United States.The warranty period is two (2) years from the date of invoice to the final customer.
Contex warrants that the scanners are delivered in the latest revision, free of defect arising from design, material or workmanship.
Contex’ support obligation is limited to the repair or replacement of any faulty parts. The obligation only entails faulty items which are not results of:
- Faults or negligence of the user
- Improper or unauthorized use of the scanner
- Attempts to repair the equipment by the user or other unauthorized persons
- Causes external to the equipment or part thereof such as, but not limited to, power failure, catastrophes or unusual environmental conditions.
- Consumables, such as parts affected by normal wear and tear (lamps, glass, white background plates, filters) are not covered by the 2-year warranty plan.
Contex Extended Warranty COVERAGE
Upgrades the existing 2 Year Parts Warranty to
a 24 month On-Site warranty
DETAILS
- Telephone support provided from 8:00 AM until 5:00 PM local time, during weekdays. No weekend support.
- Average on-site response time in major metro areas is 8 hours.
- Includes labor for hardware service and parts replacement, as needed at time of service.
RESTRICTIONS
- Non-warranty repair parts (white background plates, glass plates, and fluorescent lamps) are not included.
- Integration services are not included, but are available on time and material basis, on request..
- Initial unit-inspection service call is required prior to coverage being extended.
- Inspection fee will be waived if the scanner is in acceptable operating condition and an extended-warranty service plan is purchased at the time of the inspection service call.
RESPONSE TIMES
In ZONE ONE Cities, Contex. will provide an eight (8) hour response time, and in areas outside the ZONE ONE Cities, Contex. will use best efforts to respond within eight (8) hours, subject to customer, technician, part availability and timing of the customer call. The eight (8) hour response time is measured from the time that the customer’s request for service is received at the Contex. CARE Center until a technician arrives at the customer’s site. Customer calls placed in the afternoon of a workday will normally result in a visit the next business day.
Contex (Installation T & C)
Install and test products according to the manufacturers specifications, including unpacking and connecting the equipment to host system and installing the interface card and operating systems.
DETAILS
- Unpack and assemble scanner stand. Customer must place scanner on the scanner stand.
- Install interface card and interface drivers.
- Install Next Image software.
- Demonstrate camera height adjustment.(if necessary)
- Demonstrate color calibration for color scanners.
- Perform basic scanning demonstration - threshold settings, brightness, contrast, scan vs. pre-scan
- Demonstrate how to clean the glass platen and white background plate.
RESTRICTIONS
- Detailed software training is not included in the installation fee.
- Excluding NextImage installation, network integration and software integration is responsibility of customer.
- Color fidelity consulting services are not included, but are available upon request - call for rates.
- Price assumes the PC controller is available and configured.
- Resolution of conflict between network or other adapters within the host system is not included
- Integration services are not included and will be performed at Time and Material Rates.
Contex Professional Services Personnel will provide in-depth operator training on the use and operation of the scanner and the scanning software.
DETAILS
As requested by Customer, but Integration and problem resolution with PC or system is not included.
RESTRICTIONS
- Software support restricted to NextImage, NextImage Repro and NextImage Archive
- Price assumes the PC controller is available and configured.
- Resolution of conflict between network or other adapters within the host system is not included
- Integration services are not included and will be performed at Time and Material Rates.